sensory audit
The Sensory Audit
You´ ve invested in the space. The brand. The Experience. BUT does it actually FEEL what You Say You are?
There is a gap between the story a company tells about itself and the reality a guest walks into. That gap lives in the details, the ones you stopped noticing because you’re too close. The service that contradicts your values. The space that whispers budget when your pricing says premium. The moment that should feel personal but feels processed.
This is not about the five senses. It’s about how the human brain translates an environment before a single conscious thought has formed. How we instinctively move through a space. What creates friction, what creates flow, what signals care and what quietly signals the opposite.
I walk Your space as Your guest would. And I tell You the truth.
What happens during the audit
I experience your space, your service, or your event concept from the outside in the way your guest does. I bring the eye of a sensory designer and the understanding of a behavioural psychologist. I notice what is working invisibly, what is contradicting your brand promise, and what single detail is costing you loyalty, return visits, and word of mouth.
No questionnaire. No checklist. Just trained, undivided attention and complete honesty.
What you receive
Within 2 business days you receive a clear written report. Specific observations. Specific recommendations. Nothing vague, nothing generic. Every finding tied directly to what it costs you in guest experience and what fixing it gives back.
This is for you if
You run a hotel, spa, restaurant, premium event space, or brand experience. You have invested seriously in what you offer. But something still isn’t landing the way it should. Guests don’t return the way you’d expect. The feedback is fine but never exceptional. You can feel the gap, you just can’t name it.
What changes after
You stop guessing. You know exactly where the mismatch is between what you claim to be and what guests actually feel. And you know precisely what to do about it.
Investment
Introductory price: 300€ + VAT
Report delivered within 2 business days. Travel within Tallinn, Estonia included. Outside Tallinn: 1€/km.
International requests agreed individually.
Book your Sensory Audit
Tell me briefly about your space or event
tel: +372 5691 3588